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troy's profile
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viewing posts by "troy" - (1)
The CRM industry is poised for massive growth. When you consider that up to 32% of the SAAS market (software as a service) is driven by CRM, the ramifications of rapid growth in CRM will be significant and far more...
The CRM industry is poised for massive growth. When you consider that up to 32% of the SAAS market (software as a service) is driven by CRM, the ramifications of rapid growth in CRM will be significant and far reaching. Companies surveyed identified customer retention and improving customer service as reasons for getting on the CRM software wave. There will be opportunities for software professionals and companies without CRM may be left behind in 2012.